Interactive Voice Response

Interactive Voice Response

We provide the service which is called IVR, this is an automated telephony system technology that interacts with the callers, gathers the required information and routes the calls to the particular appropriate recipient.

IVR can be used to get the response for a certain incidence as it is happening, or right after it occurred or used as pre-communication for a direct marketing campaign to increase engagement.IVR can reduce the cost to your business by automating outbound telesales calls and only connecting to a salesperson when a customer picks up, thereby reducing waiting time for salespeople on calls and becoming a virtual switchboard where menus can guide customers to relevant products or information that they want, thereby saving call center staff time.

With modern, sophisticated IVR systems, you can gather the record and responses through spoken words with the voice recognition. Conversations are either pre-recorded or generated audio which assist, direct, or route calls automatically without a live operator.